/* ==========================================================================
   mj98bot.com — 名爵app客服 内页（服务大厅窗口风）
   独立骨架：取号条 + 窗口牌 + 服务台
   ========================================================================== */

.sv-page { background: #faf6ec; }

/* ---------- Hero ---------- */
.sv-hero {
  background:
    radial-gradient(660px 380px at 84% 16%, rgba(14, 116, 144, .12), transparent 66%),
    linear-gradient(180deg, #eef6f4, #faf6ec);
  border-bottom: 1px solid rgba(14, 116, 144, .12);
  padding: 26px 0 56px;
}

.sv-hero-top {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  margin-bottom: 34px;
}

.sv-hero-grid {
  display: grid;
  grid-template-columns: 1.04fr .96fr;
  gap: 44px;
  align-items: center;
}

.sv-hero-grid > * { min-width: 0; }

.sv-open {
  display: inline-flex;
  align-items: center;
  gap: 9px;
  padding: 6px 13px;
  border-radius: 999px;
  background: #fff;
  border: 1px solid rgba(14, 116, 144, .22);
  box-shadow: 0 4px 14px rgba(14, 80, 80, .06);
  font-family: var(--mono);
  font-size: 10.5px;
  letter-spacing: 1.4px;
  color: #0f766e;
}

.sv-open i { width: 6px; height: 6px; border-radius: 50%; background: #16a34a; box-shadow: 0 0 0 4px rgba(22,163,74,.14); }

.sv-hero h1 {
  margin-top: 18px;
  font-size: clamp(32px, 4.2vw, 52px);
  line-height: 1.16;
  font-weight: 900;
  letter-spacing: -.6px;
  color: #10302c;
}

.sv-hero h1 span { color: #0f766e; }

.sv-hero .lead {
  margin-top: 18px;
  max-width: 550px;
  font-size: 15.5px;
  line-height: 1.95;
  color: #3f5a55;
}

.sv-hero .lead strong { color: #0f766e; }

.sv-actions { display: flex; flex-wrap: wrap; gap: 12px; margin-top: 28px; }
.sv-hero .btn-room { color: #10302c; border-color: rgba(201, 162, 39, .65); background: #fff; }
.sv-hero .btn-room b { color: #92700f; }

.sv-hero-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 22px;
  margin-top: 24px;
  font-size: 12.5px;
  color: #6d7f79;
}
.sv-hero-meta b { color: #0f766e; }

.sv-visual {
  border-radius: 18px;
  overflow: hidden;
  border: 1px solid rgba(14, 116, 144, .16);
  box-shadow: 0 28px 60px rgba(15, 60, 55, .14);
}

/* ---------- 取号条 ---------- */
.sv-ticket-section { margin-top: -28px; position: relative; z-index: 2; }

.sv-ticket {
  display: grid;
  grid-template-columns: 1.4fr .6fr;
  background: #fff;
  border: 1px solid rgba(14, 116, 144, .2);
  box-shadow: 0 16px 38px rgba(15, 60, 55, .1);
  border-radius: 14px;
  overflow: hidden;
}

.sv-ticket-main { padding: 24px 30px; }
.sv-ticket-main .lbl { font-family: var(--mono); font-size: 10px; letter-spacing: 2px; color: #0f766e; }
.sv-ticket-main .no {
  margin-top: 6px;
  font-family: Georgia, serif;
  font-size: clamp(38px, 5vw, 58px);
  font-weight: 700;
  line-height: 1;
  letter-spacing: 3px;
  color: #10302c;
}
.sv-ticket-main .sub { margin-top: 6px; font-size: 13px; color: #6d7f79; }

.sv-ticket-main dl {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 14px;
  margin-top: 18px;
  padding-top: 16px;
  border-top: 1px dashed rgba(14, 116, 144, .25);
}
.sv-ticket-main dt { font-family: var(--mono); font-size: 10px; letter-spacing: 1.2px; color: #7d8f89; }
.sv-ticket-main dd { margin: 4px 0 0; font-size: 14px; font-weight: 700; color: #10302c; }
.sv-ticket-main dd.green { color: #0f766e; }

.sv-ticket-stub {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 22px;
  background: rgba(201, 162, 39, .08);
  border-left: 1px dashed rgba(201, 162, 39, .4);
}
.sv-ticket-stub .big { font-family: var(--mono); font-size: 12px; letter-spacing: 4px; color: #92700f; }
.sv-ticket-stub .small { font-size: 11px; color: #7d8f89; }

/* ---------- 通用 ---------- */
.sv-sec { padding: 66px 0; }
.sv-sec.white { background: #fff; border-block: 1px solid rgba(8, 19, 31, .06); }

.sv-head { max-width: 720px; margin-bottom: 30px; }
.sv-head .k { font-family: var(--mono); font-size: 10.5px; letter-spacing: 2.2px; color: #0f766e; text-transform: uppercase; }
.sv-head h2 { margin-top: 9px; font-size: clamp(23px, 2.9vw, 33px); font-weight: 900; line-height: 1.32; color: #10302c; letter-spacing: -.3px; }
.sv-head p { margin-top: 9px; font-size: 14.5px; color: #5d716c; line-height: 1.85; }
.sv-head a { color: #0f766e; font-weight: 700; }

/* ---------- 窗口 ---------- */
.sv-windows { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; }

.sv-window {
  position: relative;
  padding: 24px 22px;
  background: #fff;
  border: 1px solid rgba(8, 19, 31, .09);
  border-top: 3px solid #0f766e;
}

.sv-window:nth-child(2) { border-top-color: #c9a227; }
.sv-window:nth-child(3) { border-top-color: #0b6a8f; }
.sv-window:nth-child(5) { border-top-color: #c9a227; }

.sv-window .no { font-family: var(--mono); font-size: 10px; letter-spacing: 1.6px; color: #92700f; }
.sv-window h3 { margin-top: 8px; font-size: 16.5px; font-weight: 800; color: #10302c; }
.sv-window p { margin-top: 6px; font-size: 13px; color: #5d716c; line-height: 1.8; }
.sv-window .time { display: inline-block; margin-top: 10px; padding: 2px 9px; border-radius: 999px; background: #eef6f4; color: #0f766e; font-size: 11px; font-weight: 700; }

/* ---------- 渠道 ---------- */
.sv-channels { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; }

.sv-channel {
  padding: 24px;
  background: #fff;
  border: 1px solid rgba(8, 19, 31, .09);
}
.sv-channel.main { border-color: rgba(14, 116, 144, .35); box-shadow: 0 14px 32px rgba(15, 60, 55, .09); }
.sv-channel .ic {
  width: 38px; height: 38px;
  display: grid; place-items: center;
  border-radius: 50%;
  background: rgba(201, 162, 39, .14);
  color: #92700f;
  font-family: var(--mono);
  font-size: 11px;
  font-weight: 700;
}
.sv-channel h3 { margin-top: 13px; font-size: 16px; font-weight: 800; color: #10302c; }
.sv-channel p { margin-top: 6px; font-size: 13px; color: #5d716c; line-height: 1.8; }
.sv-channel dl { display: grid; grid-template-columns: auto 1fr; gap: 7px 14px; margin-top: 14px; padding-top: 12px; border-top: 1px dashed rgba(14,116,144,.22); font-size: 12.5px; }
.sv-channel dt { color: #7d8f89; }
.sv-channel dd { margin: 0; text-align: right; font-weight: 700; color: #10302c; }
.sv-channel dd.green { color: #0f766e; }

/* ---------- 流程 ---------- */
.sv-flow { display: grid; grid-template-columns: repeat(4, 1fr); gap: 0; counter-reset: f; }

.sv-flow div {
  position: relative;
  padding: 0 24px;
  border-left: 1px dashed rgba(14, 116, 144, .32);
}
.sv-flow div:first-child { border-left: 0; padding-left: 0; }
.sv-flow div::before {
  counter-increment: f;
  content: "0" counter(f);
  display: grid; place-items: center;
  width: 34px; height: 34px;
  border-radius: 50%;
  background: #0f766e;
  color: #fff;
  font-family: var(--mono);
  font-size: 12px;
  font-weight: 700;
}
.sv-flow h3 { margin-top: 12px; font-size: 15.5px; font-weight: 800; color: #10302c; }
.sv-flow p { margin-top: 6px; font-size: 13px; color: #5d716c; line-height: 1.8; }

/* ---------- 时效 ---------- */
.sv-table-wrap { overflow-x: auto; border: 1px solid rgba(8, 19, 31, .09); background: #fff; }

.sv-table { width: 100%; border-collapse: collapse; font-size: 13.5px; min-width: 620px; }

.sv-table th {
  text-align: left;
  padding: 12px 16px;
  background: #eef6f4;
  font-family: var(--mono);
  font-size: 10.5px;
  letter-spacing: 1.1px;
  color: #0f766e;
  border-bottom: 1px solid rgba(8, 19, 31, .08);
}

.sv-table td { padding: 13px 16px; border-bottom: 1px solid rgba(8, 19, 31, .06); color: #4d605b; }
.sv-table tr:last-child td { border-bottom: 0; }
.sv-table td:first-child { color: #10302c; font-weight: 700; }
.sv-table .green { color: #0f766e; font-weight: 700; }
.sv-table .amber { color: #92700f; font-weight: 700; }

/* ---------- 要素 ---------- */
.sv-elements { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }

.sv-element {
  display: flex;
  gap: 14px;
  padding: 18px 20px;
  background: #fff;
  border: 1px solid rgba(8, 19, 31, .09);
  border-left: 3px solid #0f766e;
}
.sv-element .n { font-family: var(--mono); font-size: 11px; color: #0f766e; padding-top: 3px; }
.sv-element b { display: block; font-size: 14px; color: #10302c; }
.sv-element p { margin-top: 4px; font-size: 12.5px; color: #5d716c; line-height: 1.75; }

/* ---------- 值班 ---------- */
.sv-shifts { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; }

.sv-shifts div {
  padding: 20px;
  background: #fff;
  border: 1px solid rgba(8, 19, 31, .09);
}
.sv-shifts .h { font-family: var(--mono); font-size: 11px; letter-spacing: 1.2px; color: #0f766e; }
.sv-shifts b { display: block; margin-top: 8px; font-size: 15px; color: #10302c; }
.sv-shifts span { display: block; margin-top: 3px; font-size: 12px; color: #5d716c; }

/* ---------- 边界 ---------- */
.sv-boundary { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }

.sv-boundary > div {
  padding: 24px;
  background: #fff;
  border: 1px solid rgba(8, 19, 31, .09);
}
.sv-boundary h3 { font-size: 15.5px; font-weight: 800; color: #10302c; padding-bottom: 12px; border-bottom: 1px solid rgba(8, 19, 31, .07); }
.sv-boundary ul { margin-top: 12px; display: grid; gap: 8px; font-size: 13px; color: #5d716c; }
.sv-boundary li { display: flex; gap: 9px; line-height: 1.75; }
.sv-boundary .yes li::before { content: "✓"; color: #0f766e; font-weight: 900; }
.sv-boundary .no li::before { content: "✕"; color: #b91c1c; font-weight: 900; }

/* ---------- 自助 ---------- */
.sv-self { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; }

.sv-self div {
  padding: 24px;
  background: #fff;
  border: 1px solid rgba(8, 19, 31, .09);
}
.sv-self .n { font-family: Georgia, serif; font-size: 28px; color: rgba(15, 118, 110, .35); line-height: 1; }
.sv-self h3 { margin-top: 8px; font-size: 15.5px; font-weight: 800; color: #10302c; }
.sv-self p { margin-top: 6px; font-size: 13px; color: #5d716c; line-height: 1.8; }
.sv-self a { color: #0f766e; font-weight: 700; }

/* ---------- 升级 ---------- */
.sv-ladder { display: grid; max-width: 840px; }

.sv-ladder li {
  display: grid;
  grid-template-columns: 150px 1fr 110px;
  gap: 20px;
  align-items: center;
  padding: 16px 0;
  border-bottom: 1px dashed rgba(14, 116, 144, .24);
}
.sv-ladder li:last-child { border-bottom: 0; }
.sv-ladder .lv { font-family: var(--mono); font-size: 10.5px; letter-spacing: 1.4px; color: #0f766e; }
.sv-ladder b { display: block; font-size: 14.5px; color: #10302c; }
.sv-ladder small { display: block; margin-top: 2px; font-size: 12.5px; color: #5d716c; }
.sv-ladder .t { font-family: var(--mono); font-size: 11px; color: #92700f; text-align: right; }

/* ---------- 联系卡 ---------- */
.sv-contact {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
  padding: 32px 36px;
  background: #0f3f3a;
  border-radius: 18px;
  color: #e6faf2;
}
.sv-contact h2 { font-size: clamp(22px, 2.6vw, 30px); font-weight: 900; }
.sv-contact p { margin-top: 7px; font-size: 14px; color: #a7d8c9; }
.sv-contact .tg-link { border-color: rgba(110, 231, 183, .4); color: #e6faf2; background: rgba(255,255,255,.05); }
.sv-contact .tg-link:hover { background: rgba(110, 231, 183, .12); border-color: #6ee7b7; }

/* ---------- FAQ ---------- */
.sv-faq { display: grid; gap: 9px; max-width: 860px; }

.sv-acc { background: #fff; border: 1px solid rgba(8, 19, 31, .09); border-radius: 10px; overflow: hidden; }

.sv-acc .acc-trigger {
  width: 100%;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 14px;
  padding: 15px 18px;
  border: 0;
  background: none;
  text-align: left;
  font-size: 14px;
  font-weight: 700;
  color: #10302c;
}
.sv-acc .acc-trigger::after {
  content: "+";
  flex: none;
  width: 22px; height: 22px;
  display: grid; place-items: center;
  border-radius: 50%;
  background: #eef6f4;
  color: #0f766e;
  font-size: 15px;
  transition: transform .25s;
}
.sv-acc.is-open .acc-trigger::after { transform: rotate(45deg); }
.sv-acc .acc-body { display: none; padding: 0 18px 15px; font-size: 13px; color: #5d716c; line-height: 1.85; }
.sv-acc.is-open .acc-body { display: block; }
.sv-acc .acc-body a { color: #0f766e; font-weight: 700; }

/* ---------- 相关 ---------- */
.sv-rel { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; }

.sv-rel a {
  padding: 16px 18px;
  background: #fff;
  border: 1px solid rgba(8, 19, 31, .09);
  border-radius: 10px;
  transition: border-color .2s, transform .2s;
}
.sv-rel a:hover { border-color: rgba(14, 116, 144, .45); transform: translateY(-2px); }
.sv-rel b { display: block; font-size: 13.5px; color: #10302c; }
.sv-rel span { display: block; margin-top: 3px; font-size: 12px; color: #7d8f89; }

/* ---------- CTA ---------- */
.sv-cta {
  background:
    radial-gradient(600px 300px at 50% 0%, rgba(15, 118, 110, .3), transparent 70%),
    #0a2b27;
  color: #e6faf2;
  padding: 68px 0;
  text-align: center;
}
.sv-cta h2 { font-size: clamp(24px, 3.1vw, 36px); font-weight: 900; }
.sv-cta p { margin: 11px auto 0; max-width: 580px; font-size: 14px; color: #a7d8c9; }
.sv-cta .row { display: flex; flex-wrap: wrap; justify-content: center; gap: 12px; margin-top: 24px; }
.sv-cta .tg-link { border-color: rgba(110, 231, 183, .35); color: #e6faf2; }
.sv-cta .tg-link:hover { background: rgba(110, 231, 183, .12); }
.sv-cta .btn-room { color: #e6faf2; }

/* ---------- 响应式 ---------- */
@media (max-width: 980px) {
  .sv-hero-grid { grid-template-columns: 1fr; gap: 28px; }
  .sv-ticket { grid-template-columns: 1fr; }
  .sv-ticket-stub { border-left: 0; border-top: 1px dashed rgba(201,162,39,.4); flex-direction: row; justify-content: space-between; }
  .sv-windows { grid-template-columns: 1fr 1fr; }
  .sv-channels { grid-template-columns: 1fr; }
  .sv-flow { grid-template-columns: 1fr 1fr; gap: 24px 0; }
  .sv-flow div:nth-child(3) { border-left: 0; padding-left: 0; }
  .sv-elements { grid-template-columns: 1fr; }
  .sv-shifts { grid-template-columns: 1fr 1fr; }
  .sv-boundary { grid-template-columns: 1fr; }
  .sv-self { grid-template-columns: 1fr; }
  .sv-rel { grid-template-columns: 1fr 1fr; }
}

@media (max-width: 640px) {
  .sv-sec { padding: 52px 0; }
  .sv-windows { grid-template-columns: 1fr; }
  .sv-flow { grid-template-columns: 1fr; }
  .sv-flow div { border-left: 0; padding-left: 0; }
  .sv-shifts { grid-template-columns: 1fr; }
  .sv-rel { grid-template-columns: 1fr; }
  .sv-ladder li { grid-template-columns: 1fr; gap: 5px; }
  .sv-ladder .t { text-align: left; }
  .sv-actions .btn { width: 100%; }
  .sv-contact { padding: 26px; }
}